Form3 Informed UI
Unlock your operations team with Informed UI
Informed UI is a payments observability solution and operational toolkit that allows customers to investigate issues and control their configuration. It powers operational teams to answer queries themselves with secure end to end observibility powered by TIA (Transaction Impact Analyser). Instead of payment operations needing engineering support, operational teams can reduce their resolution time by investigating themselves.
74%
UK banking and capital-markets firms allocate 74% of technology budgets to “run-the-bank” activity, leaving only 26% for change
Informed UI gives payment operations teams the secure visibility and tooling to investigate issues, understand payment journeys and manage resources without escalating every request to engineering or vendor support.
64%
64% of surveyed payment executives reported a negative impact on staff workload from payment queries.
Payments investigations create workload for operations teams without the necessary tools to investigate.
30%
Reduction in queries escalated to second line support with Informed UI
Informed UI helps operations teams investigate payment activity and resolve issues themselves which free capacity from run activity.
Why Informed UI
Informed UI brings together rich payment insights and operational controls in a single interface, enabling teams to quickly search, investigate and export payment data. By providing immediate access to the information needed to diagnose issues, organisations can reduce investigation times, improve operational efficiency and deliver faster responses to customers. Secure role-based access controls ensure the right users have access to the right information, allowing businesses to scale payment operations with confidence.
Core capabilities
Informed UI allows users to securely access all of your customer resources on the Form3 platform. Users can view any child resources, a full event by event trace as well as export it.
Penny is an AI powered payments engineer that helps users correctly file access requests, investigate payments and gain insights into their transactions. Built upon a decade of managed service operational expertise, Penny can guide operational users to attain the answers to payment queries securely.
Customers currently rely on Form3 to manage their cryptographic key inventory, submitting tickets via our portal. The UI can be used to view an inventory of request signing and MTLS keys, their expiry dates and it provides the ability to add new keys securely.
The UI is powered by a custom backend that enforces RBAC policies on the users. Users can only log on with a biometric security key and need to request access to specific resources with a peer reviewing and approving their request. Customers have full control over alerting, logging and user permissions.
Core capabilities
Full end to end observability of all resources
Informed UI allows users to securely access all of your customer resources on the Form3 platform. Users can view any child resources, a full event by event trace as well as export it.
Navigate with Penny AI
Penny is an AI powered payments engineer that helps users correctly file access requests, investigate payments and gain insights into their transactions. Built upon a decade of managed service operational expertise, Penny can guide operational users to attain the answers to payment queries securely.
Cryptographic key management suite
Customers currently rely on Form3 to manage their cryptographic key inventory, submitting tickets via our portal. The UI can be used to view an inventory of request signing and MTLS keys, their expiry dates and it provides the ability to add new keys securely.
Security first architecture
The UI is powered by a custom backend that enforces RBAC policies on the users. Users can only log on with a biometric security key and need to request access to specific resources with a peer reviewing and approving their request. Customers have full control over alerting, logging and user permissions.
We've seen around a 30% reduction in the engineering support needed to investigate customer queries. Previously, our operations team had to escalate many issues to engineering for diagnosis. Now, they can use the UI as a co-pilot to quickly understand what's happening and resolve many queries themselves
Tom Campbell · Senior Product Manager