PLATFORM: INFORMED UI
Unlock Your Operations Team with Informed UI
Informed UI is a payments observability solution and operational toolkit that allows customers to investigate issues and control their configuration. It powers operational teams to answer queries themselves with secure end to end observability powered by TIA (Transaction Impact Analyzer). Instead of payment operations needing engineering support, operational teams can reduce their resolution time by investigating themselves.
Why Informed
Informed UI brings together rich payment insights and operational controls in a single interface, enabling teams to quickly search, investigate and export payment data. By providing immediate access to the information needed to diagnose issues, organizations can reduce investigation times, improve operational efficiency and deliver faster responses to customers. Secure role-based access controls ensure the right users have access to the right information, allowing businesses to scale payment operations with confidence.
Informed by the Numbers
74%
UK banking and capital-markets firms allocate 74% of technology budgets to “run-the-bank” activity, leaving only 26% for change. Informed UI gives payment operations teams the secure visibility and tooling to investigate issues, understand payment journeys and manage resources without escalating every request to engineering or vendor support.
64%
64% of surveyed payment executives reported a negative impact on staff workload from payment queries. Payments investigations create workload for operations teams without the necessary tools to investigate.
30%
Reduction in queries escalated to second line support with Informed UI. Informed UI helps operations teams investigate payment activity and resolve issues themselves—freeing capacity from run activity.
WHY FORM3
The Benefits
Full End-to-End Observability of All Resources selected.
Informed UI allows users to securely access all of your customer resources on the Form3 platform. Users can view any child resources, a full event by event trace as well as export it.
We've seen around a 30% reduction in the engineering support needed to investigate customer queries. Previously, our operations team had to escalate many issues to engineering for diagnosis. Now, they can use the UI as a co-pilot to quickly understand what's happening and resolve many queries themselves