How industry events shape Form3’s customer and partner focus

Dear Customer,

For this quarter’s newsletter column, I would like to give you an overview of key industry events Form3 recently attended – and explain why this activity helps us to foster good customer and partner relations and shape industry discussions.

Back in early June, the team had a strong presence at Money 20/20 in Amsterdam. One of the key highlights was a panel discussion featuring my colleague Eimear O’Connor, Form3’s Chief Product Officer, Mehret Habteab, SVP Product for Europe at Visa, Otto Benz, Payments Director at Nationwide Building Society, and John O’Beirne, CEO at Square, addressing the impact of multi-cloud and AI in payments.

Following an engaging debate, Eimear summed up the discussion’s key takeaway point: “Taking advantage of modern database technology, including harnessing the scalability of cloud services, should be a priority for banks looking to future-proof their investments in new technology such as AI.”

A few weeks later and the team was back on the road to attend EBAday in Lisbon. This proved to be a really great opportunity for Form3 to catch up with customers, peers and vendors, to discuss industry priorities and challenges.

The team was involved in a roundtable event moderated by Finextra, and featured Form3’s Erik Alstromer, Head of Product, Europe, and Jon Lloyd, Head of Customer Success, Europe, and Marc Corbalan, Head of Global RTP Analytics at Visa Europe. The theme: Regulatory change: How Banks are Balancing Compliance and Payments Modernisation.

This well-received discussion tackled the challenges banks encounter in keeping up with regulatory change and the critical role of agile system architectures, with an onus on partnering with ‘as a service’ providers and cloud integration to address these challenges.

Earlier this month, Form3 was actively involved in the Fraud Leaders’ Summit, which took place in London. This event enabled our team to meet with existing and new customers to discuss our new fraud proposition.

The high point of the event comprised a fireside chat featuring Chris Oakley, Form3’s Head of Fraud, and Daniel Holmes, Feedzai’s Director of Banking, Identity & Market Strategy entitled: How a Proactive Approach on Collaborative Intelligence can Reform your Fraud Management Strategy. The key outcome being how collaborative intelligence can help payment service providers boost fraud losses, customer experience and operational capacity in unison.

Aside from external industry events, Form3 hosted its annual Summer Party last month in our London offices. This is an important event, as it allowed us to network with customers, investors and industry partners, in an informal setting.

Our customers – largely from banks and fintechs - got to talk to members of the Form3 management team that they wouldn’t necessarily speak to face-to-face that often. It enabled us to discuss with a broad range of professionals where the payments industry is heading. 

In summary, why are events important to Form3? Put simply, events are a good vehicle to enable us to talk to a lot of customers and partners, rapidly, in a relaxed environment. We find out what challenges they face, so we are then able to develop relevant products and services that are beneficial and relevant.

Until next time, unless I see you at an event myself, I hope you have a very enjoyable summer.

Written by

Mike Walters
github-icon
Mike Walters Chief Executive Officer

Mike was appointed CEO in October 2023, having joined Form3 as CPO and co-founder in 2016. During his roles as CPO he was responsible for strategy, product development, product management as well as strategic initiatives, playing a key role in the business’ funding activities and key client relationships.

Prior to Form3, Mike held senior Product roles within Barclays:
As Product Director for Barclaycard Payment Acceptance (card acquiring) he was a member of the Executive Committee and responsible for P&L, product management, strategy development, vendor selection and management, digital transformation and M&A.
As Head of UK Corporate Payments for Barclays Corporate Bank, Mike held product management responsibility for all payment, receipting and reporting products delivered to Barclays corporate clients – this included defining the Barclays Corporate Bank mobile payments strategy and initiating, building and scaling multi-award winning mobile payment solutions. Earlier in his career he managed client relationship teams responsible globally for the North American Financial Institutions and FTSE 250 sectors providing him with significant product and enterprise client experience domestically and internationally.