‘What’s Top Of Mind?’ Penny Hughes’ column

Partnerships key to modernising payments infrastructure

Dear Customer,

I wanted to share with you talking points from a very informative roundtable event we recently held at EBAday in Madrid, addressing the need for industry partnerships.

The session, entitled: ‘What Makes the Perfect Match? How to Foster Innovative Partnerships for Payment Modernisation’, featured Jon Lloyd, Head of Customer Success Europe at Form3, and Scott Manson, Head of Product UK at PagoNxt.

In a lively debate, to a fully-packed room, the panel discussed topics ranging from key factors driving payment modernisation, what makes a partnership successful, overcoming challenges in partnerships, and managing conflicts of interest.

At the centre of the roundtable debate was something very close to our hearts: how the use of APIs and cloud technology are accelerating payment transformation. This topic is vital, especially as our payment landscape changes to meet new regulations and compliance.

My own personal view is that strategic partnerships are essential, especially as the speed and volume of change in payments in Europe will require banks to embrace innovation. They will also need to source partners who can provide them with payment solutions that will aid them on their own modernisation journeys.

For those who were unable to attend the event, fear not, as we’ll be recording a podcast with Jon and Scott to recap the above discussion points. I will share details of this in my next newsletter column.

Many thanks as always for reading my words. I hope you all enjoy the rest of the Summer.

Written by

Penny Hughes CBE Board Member

Penny is a very experienced business leader. After a 10-year executive career with Coca-Cola, Penny has enjoyed a busy Non-Executive portfolio, working on more than 20 Boards covering consumer brands, mobile and media tech, banking, leisure and property. Brands include: The Body Shop, The Gap & Morrison’s Supermarkets, Aston Martin Lagonda; Vodafone, Trinity Mirror & Reuters, Skandinaviska Enkilda Banken & Royal Bank of Scotland; The Gym Group; iQ Student Accommodation & Riverstone retirement living.

Alongside her business career, Penny enjoys family life and various not-for-profit responsibilities that have included Trustee, British Museum and President, Advertising Association.