Nationwide Building Society to Modernise its Digital Payments System in the Cloud with Accenture and Form3

Global· 3min March 7, 2023

Enhancing the customer experience

Nationwide Building Society has selected Accenture (NYSE: ACN) and Form3 to transform its digital payments infrastructure through the adoption of a cloud native platform, aiming to enhance the customer experience with seamless, secure and fast transactions.

As digital payments continue to grow, the cost-efficient solution has been designed with resilience and compliance at the core, enabling Nationwide to future-proof its operations for regulatory changes such as ISO 20022. Based on an account-to-account platform, the Form3 cloud solution connects financial institutions to payments schemes such as Faster Payments and BACS. Building on a decade long collaboration, Accenture was selected by Nationwide as the strategic delivery partner for its payments modernisation program, bringing deep expertise in this space, along with strong cloud engineering and architecture capabilities.

Otto Benz, Payments Director at Nationwide Building Society said, “We’ve seen exponential growth in cashless payments in the UK, with Nationwide processing around 430 million transactions each year. We needed a solution that will evolve alongside our business, facilitating an increasing volume of payments whilst meeting the expectations of our customers. This project, in collaboration with Form3 and Accenture is a major step in simplifying and strengthening our payments processing.”

Through a series of phases which launched in 2022, Nationwide is to migrate all types of retail payments from an on-premise platform to the Form3 cloud, with a robust process in place to ensure there is no impact for its customers.

“The accelerating digitisation of payments, coupled with economic volatility, means that consumers are re-evaluating how they pay and move their money,” added Sulabh Agarwal, Global Payments lead at Accenture. “Nationwide’s transformation is an excellent example of a traditional financial institution embracing next generation payments and recognising the importance of delivering seamless customer experiences at speed and scale – supporting future growth and relevance in the payments space.”

Michael Mueller, Form3 CEO, commented: “As digital payments increase, many financial institutions are starting to modernise their infrastructure to compete effectively. Working with Accenture, Form3 will help Nationwide transition their payment processing to one of the most modern, efficient, secure and resilient platforms in the market without impacting on service delivery.”

Working with Accenture, Form3 will help Nationwide transition their payment processing to one of the most modern, efficient, secure and resilient platforms in the market without impacting on service delivery.


About Nationwide Building Society

Nationwide is the world's largest building society as well as one of the largest savings providers and a top-three provider of mortgages in the UK. It is also a major provider of current accountscredit cardsISAs and personal loans. Nationwide has around 15 million customers. Customers can manage their finances in a branch, via the mobile app, on the telephone, internet and post. The Society has around 18,000 employees. Nationwide's head office is in Swindon with administration centres based in Northampton, Bournemouth and Dunfermline. The Society also has a number of call centres across the UK.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at

About Form3

Form3 is the account-to-account platform. Founded In 2016, Form3 set out to revolutionise the world of payment processing and disrupt the traditional payment infrastructure model, with an always on, cloud-native, Payments-as-a-Service platform. Today, Form3 is trusted by some of UK and Europe’s biggest Tier1 banks and fastest-growing fintechs to handle their critical payments architecture. Form3 has been awarded Payments Innovation of the Year 2022 by Payments Awards, Most Innovative Mobile or Financial Service Payments Solution 2022 by PAY360 Awards, Payments Innovation of the Year 2022 by FSTech Awards and was shortlisted as Diversity Champion of the Year 2022 run by British Diversity Awards.

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