In a fast-growing company such as Form3, where people and teams are constantly growing in number and responsibilities, it is crucial that everyone knows where to go for asking questions and for help.  Most of our service teams, have a "private" and "support" channel, the former is used by the team itself and it is for the daily "chatting", the latter is for people outside the team, and it is the place to go if you need help from a specific service team. 

The European Union’s incoming Digital Operational Resilience Act (DORA) is still something that is flying low on the radar of many banks. But with proposed dates of legislation landing next year, it is one that will have a wide reaching impact across the whole of the payments ecosystem.

Even in 2022, online lenders continue to gain ground over traditional banks. Time is of the essence for small to medium sized enterprises (SMEs) because they need capital to flourish and would rather operate with a digital lender and in doing so, pay a higher rate for a quicker turnaround.

On an industry level, we know that the landscape is bleak when it comes to diversity. That’s why we felt that it was important for us to recognise and celebrate Black History Month as part of our Form3 Social Calendar, with the caveat that it’s not just a month-long affair, but rather an embedding of the ongoing celebration of diversity and culture into our company DNA.

Now that we have all had time to read the text of the proposal of the EU to mandate instant payments, and the commentaries on social media, do you feel any more ready to embrace this change?

At Form3 we have taken steps to ensure that every meeting is an effective one. Before proposing any changes, we made sure to consult our entire staff base on how we were doing – what is good about how we hold meetings, what we need to change, and what suggestions they have. This was a critical step for us as, we aim to put our staff at the centre of everything we do, and their insights were instrumental in developing our new way of approaching meetings. 

For any leader of an organisation steeped in payments, it’s a time of great opportunity and great complexity. The US payment landscape is rapidly evolving, and payment modernisation is a journey that requires careful planning and execution. With the move to ISO20022 and the upcoming next stage in faster payments with FedNow, the speed of change can be dizzying, but the rewards are considerable. By staying ahead of the curve, leaders can ensure that their organisations are well-positioned to take advantage of the latest payment innovations.

At Form3 we think that psychological safety is also related to the way we communicate each other. The inclusion in the communication, the freedom to disagree, respecting someone else’s opinions and polite language are pillars on top of which we build our communication strategy.